Alliance Security

Preventing Convenience Store Robberies

Physical security companies that employ security guards have the tools necessary to prevent and stop robberies from happening at local convenience stores.

How to create an Instagram carousel

Instagram has changed how you choose carousel images.

Apartment Security and Safety Tips for Renters from SafeWise

Find out how to choose a safe apartment and improve the security of your current apartment. These simple steps will give you greater peace of mind.

3 landscaping tips to repel burglars

With spring around the corner, it’s time to consider landscaping. While you’re probably thinking about planting colorful flowers or maybe even installing a water feature, you shouldn’t overlook how la

How to Burglarproof Your Doors

Burglaries are always a concern for homeowners. But what's the best way to keep your house safe? Undoubtedly you've already installed an alarm system (if not, do so right away), and maybe you've got a guard dog patrolling your property...

Are your customer service representatives happy?

It's not always easy to tell if customer service representatives are happy or not, but agent satisfaction surveys and agent performance metrics can help.

Benefits Customer Service Representatives job with Impact Personnel

Group Benefits-Customer Service Representative

You can submit your resume by visiting this link. If you know anyone who would be a great fit for this position, please pass the link along. Thanks!

5 Traits of an Ideal Social Customer Service Representative

Up until relatively recently, social customer service reps were considered purely mythical beings – like Santa Claus, or home agents who bathe regularly. However, with customer demand for support and service via social media rapidly growing, social customer service agents (let’s call them SCSRs to save us all some time) have become a reality. A necessity even – at least in organizations that aim to stay…

Customer Service Representatives Are the “Voice” of Your Company: Does Your Training Support Them?

Customer service has a direct impact on the bottom line, so owners need to invest in their CSRs to make them an asset to the business.

Miss Manners: Reader wants a customer service representative ‘who speaks English without an accent?’

DEAR MISS MANNERS: More often than not, when I must communicate with vendors or companies who have customer service centers in other countries, ...

How to spot customer service imposter scams

Con artists make a living by lying. They impersonate debt collectors, bank employees, and IRS agents. They also find it lucrative to pretend to be customer service representatives.<br>Customer service imposters use bogus email and text messages, and make contact directly via robocalls. Con artists f

Is Your Customer Service Strategy Hurting Your Brand?

The world of customer service has experienced drastic change over the past decade. While your employees on the frontline – your customer service representatives – continue to handle hundreds of c…

Three Benefits of Custom Alarm Systems

When it comes to arming your home with an alarm system, the number of options you have can be dizzying. Fjallraven Kanken Mini In addition to the variety of alarms and sensors you can choose, there are an abundance of … Continue reading →

Can AI empower customer service agents?

By Editor | Published: May 28, 2018<br>Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into reality. For many organizations, integrating AI into their systems is the next logical step in innovating customer support<br>How AI capabilities enhance customer service<br>AI has two capabilities that enhance customer service: machine learning…

Is Burnout Destroying Your Customer Service Strategy?

Companies are facing a customer service crisis. In any given year, poor customer service costs them $75 billion , as many customers switch brands. Customer surveys show that people are not happy with the service they are receiving. Around 35% of customers have become angry while speaking with the customer service representative and 84% were not satisfied with their last customer service experience<br>The problem isn’t…

How to save customer service

Is customer service dying? Some customers may be resigned to the fact that poor customer service is just a way of the times. But in many cases, it can still make or break a company.

Techniques To Win Disputes With Customer Service Reps

Losing your cool and taking business transactions personally are excellent ways to turn customer service representatives against you, making sure you’ll have a tough time getting your way. Yo…

Three Things to Know About the Customer Service Portal in EBSCONET

Learn about the customer service portal in EBSCONET and how it provides customers with a streamlined workflow to help manage subscriptions and the ability to communicate with their customer service representative in one central location.

Fix Your Processes NOT Your Customer Service Reps!

Almost all service executives and call center directors spend most of their management time focused on the front line customer service representatives (CSRs). While this may seem logical, it is based…